* Create, modify, and execute SQL queries in both SQL production and test environments using MS SQL * Troubleshoot, research, diagnose, document and resolve technical problems in Revenue Cycle Management (ED/Clinical Coding & Charging), PHI Data Transfer, Network Connectivity, ADT and HL7 Interface Engines * Assist clients with user accounts, connection issues, utilize proprietary applications and maintain hospitals/clinics chargemasters, sensitive patient information while complying with PHI/HIPPA regulations * Maintain technical knowledge base, understanding of coding practices and medical coding workflows * Participate in on-call rotation for after-hours support, as well as escalate support for priority and high profile issues
Help small businesses to achieve success and revenue through technology, social media and improving business practices.
* Support the organization's network infrastructure and security. * Respond to technical assistance requests by e-mail, phone through the help desk management system. * Follow agreed procedures, policies and quality standards, and train users with hardware and applications.
The Google Student Ambassador Program is an opportunity for students to act as liaisons between Google and their universities. These ambassadors: * Learn about innovative Google products and programs * Plan and host educational and fun events on campus * Act as a campus contact for Google teams * Help Google better understand each university's culture
* Lead Club Meetings and Organize Meeting Agendas. * Presides over committee creation and designates committees within the group for more focused projects. * Ensures Club Compliance with Constitution and University Standards.
* Assist customers with questions relating to software, hardware, and computer peripheral equipment. * Provide support to the consultant staff and to oversee the daily operation of the supported labs. * Maintain a high level of technical proficiency, through formal and informal training.
* Analyzed and developed data, monitored end user usage through the CRM system in Salesforce.com * Support desktops, laptops and mobile devices, network and applications. * Enhance the technology infrastructure, database systems and social media.
Master's of Science
Concentration: Applied Information Technology
Activities: Served on the Information and Instructional Technology Committee at Towson University.
Bachelor's of Science
Concentration: Computer & Information Technology
Activities: Association for Computing Machinery Club – IUPUI Campus, Alpha Lambda Delta Honor Society, Phi Eta Sigma Honor Society, Tau Alpha Pi National Honor Society, Golden Key International Honour Society, Student IT Ambassadors, Alpha Phi Delta
Certificate in Leadership Studies
Concentration: Organizational Leadership and Supervision
New Technology, Information Technology, Information Security, Computer Networks, Information Assurance, Network Security, Usability Research, Strategic Planning, Management, Leadership, Digital Photography, Professional Networking, Social Networking, Ethnic Food, and Traveling.
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